Exchange & Return Policy


We​​ Gentle Park​​ have a 7 days easy​​ exchange &​​ return policy for most of the items, however, specific return periods may apply for certain types of items while certain items are not returnable unless there is a problem with their quality. Unfortunately, unless they are faulty or not as described, we're unable to offer a refund or exchange on the following item categories:

  • Consumables

  • Clearance & Warehouse Deals

  • Items on Sale

  • Any products that come with factory sealed packing (If seal open/broken it won't be​​ allowed for return or exchange)


Returns should be made within 7 working days of receiving the items in original, undamaged packaging. In most cases original and undamaged packaging that the product was delivered to you in. An item being returned should also be returned with any accessories, manuals, and items that may have been bundled with the item.

If the product being returned is not in a fully re-sale-able condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item, or deduct up to 80% of the original selling price from the refund amount. Other cases if everything is as it is and fulfill all our refund policy we are good to offer you the full refund without any question.

In the case of size, color or if you don't like the item or any other natural issue, the product can be exchanged one time​​ for this you have to bear shipping charge​​ or when you pay the return delivery charge or bring the product to our office/outlet. If it's required to change more than one time then additional charge 20% of the product value could be deducted. So, we request you to choose the right product and triple check the product details or call our customer support if needed before replacing it the 2nd time.

Note:​​ If there is any problem from our side we will offer FREE returns or else we will charge you for the return shipping and rest amount will be refunded as per the above policy.