Thank you for choosing Gentle Park for your clothing needs. Below is our Shipping & Returns Policy to ensure a smooth and satisfactory shopping experience with us.

Shipping

Delivery Time:

Inside Dhaka: Orders are typically delivered within 2-4 working days from the date of purchase.
Outside Dhaka: Orders are typically delivered within 3-5 working days from the date of purchase.

Shipping Charges:

Inside Dhaka: shipping charges may apply and will be displayed at the time of checkout.
Outside Dhaka: shipping charges may apply and will be displayed at the time of checkout.
Order Tracking:Once your order is shipped, you will receive a tracking number via email or SMS from courier, allowing you to track your package's delivery status.
Delivery Partners: We partner with reliable courier services to ensure timely delivery of your orders. However, delivery times may vary depending on factors beyond our control, such as weather conditions and logistical challenges.

Returns:

Eligibility for Returns:We accept returns only for incorrect, wrong, or faulty products. Change of mind or dissatisfaction with the product's color, size, or style is not applicable for return.
Return Procedure: If you receive an incorrect, wrong, or faulty product, please contact our customer service team within [2 days] of receiving your order. To initiate a return, provide your order number, details of the issue, and supporting evidence such as photos if applicable. Our customer service team will guide you through the return process and provide instructions for returning the product.
Exchange Policy:Upon verification of the issue, we will arrange for the exchange of the incorrect, wrong, or faulty product with the correct one. If the requested product is out of stock, we may offer an alternative product of equal value or provide a refund as per your preference.
Refunds: We do not offer refunds in cash or by Taka for returns. Refunds will be processed via the original payment method used during the purchase. If a refund is applicable, it will be initiated within [X days] of receiving the returned product and completing the necessary verification.
Return Shipping: Return shipping costs for incorrect, wrong, or faulty products will be borne by Gentle Park. Please ensure that the returned product is securely packaged to prevent damage during transit.
Contact Us:If you have any questions or concerns regarding our Shipping & Returns Policy, please feel free to contact our customer service team at ecommerce@gentlepark.com. We are here to assist you and ensure your satisfaction with every purchase. By shopping with Gentle Park, you agree to abide by the terms and conditions outlined in this Shipping & Returns Policy.